Refund, Exchange Policy

Abantiqu's Refund & Exchange Policy

We understand that buying antiques online can be a unique experience, and we want you to be completely confident in your purchase. Our refund and exchange policy is designed to be straightforward and fair, giving you a quick and easy process to follow if an item isn't quite right.

Our Policy at a Glance:

• 36-Hour Window: You have 36 hours from the time of delivery to request a refund or exchange. We cannot accept returns or exchanges after this period.

• Original Condition: The item must be returned in the exact same condition as it was received. This includes all original packaging, tags, or accompanying documentation.

• Refunds: If you are not satisfied with your purchase, you may request a full refund to your original method of payment. Once we receive and inspect the returned item, your refund will be processed within a specified number of business days.

• Exchanges: If you would like to exchange your item for another treasure from our collection, you have a 36-hour window to do so. Exchanges are subject to the item's availability. If the new item is of a different value, we will either refund or charge you the difference.

• Process: To initiate a refund or exchange, simply contact our customer service team with your order number. We will guide you through the next steps, including how to safely ship the item back to us.

Please Note:

• The customer is responsible for the cost of return shipping for refunds and exchanges unless the item is defective or was incorrectly shipped.

• We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

We are dedicated to ensuring a positive experience for all our customers and are happy to help with any questions you may have regarding our policy.